Help with Filling out the Personal Income Tax Return

general assembly on April 25, 2018

In its report to the Federal Parliament, the Court of Audit examines the customer care approach of the Finance Department as part of the assistance it provides to taxpayers to fill out their personal income tax return. The Finance Department has developed a significant number of service channels that are very useful for taxpayers but also generate problems. In order to improve the accessibility of its services, the Court recommends that the Finance Department should identify and analyse accurately the reasons why taxpayers contact them.